PROJECTLAB
World of the Service Leader TM
accelerated education powered by a Management Worlds simulation

This is an intensive 5-day PROJECTLAB that goes beyond learning tools and techniques, to developing leadership and teamwork skills that ordinarily take months, even years to acquire. Participants experience the role of a service team leader responsible for delivering outstanding customer service to multiple customers while achieving profitable business growth and developing team confidence. Participants apply tools and techniques, while simultaneously applying leadership and teamwork skills. Participants learn to think holistically and act in multiple time frames while addressing critical management tasks.

Learning Outcomes
This PROJECTLAB is designed for service team leaders, business unit leaders, team members, and support staff.

Participants will:

• Balance task management and people processes
• Improve team performance
• Develop rational service business plans
• Use tools and techniques to effectively plan, manage risk, and control multiple projects
• Analyze management information and report status
• Make management decisions involving complex tradeoffs

PROJECTLABS
Participants are coached by experts in a highly-charged, hands-on accelerated learning environment. The workshop includes a well balanced combination of rapid learning techniques including: computer simulation, coaching, group discussions, reflection, and lectures. During the 5 day workshop, participants support 60 service customers within a downtown city service area of 100 square miles. The last years revenue was $1.4 million. They will confront and resolve an array of issues including the challenge of supervising many diverse employee technician team members, resolving schedule conflicts, reducing callbacks, increasing margin performance, and other typical service business elements.

During the closeout of a PROJECTLAB , participants reflect upon their actions and behaviors during their exploration of best practices. They will develop personal best theories, skills and behaviors to apply in their workplaces. With a critical mass of like thinking colleagues, they will guide their organizations towards project excellence. Many participants will also exclaim:

"This is the best learning experience I've ever attended ...
... well worth my time"